Refund Policy
When Fluentjoy, Inc. issues refunds for subscriptions to Reply Orchard, the tool that manages and replies to comments on your Facebook, Instagram and YouTube content.
Last updated: September 17, 2026
This Refund Policy explains when Fluentjoy, Inc., a Delaware corporation, doing business as Reply Orchard ("Reply Orchard", "we", "our", or "us"), will issue refunds for subscriptions to the Reply Orchard website, software, and related services (collectively, the "Services"). This policy forms part of, and should be read together with, our Terms of Service.
1. Monthly Subscriptions
1.1Monthly subscription fees are billed at the start of each billing period and are non-refundable once charged, including for partial months, unused features, or early cancellation.
1.2You may cancel a monthly subscription at any time from your account settings. Cancellation stops future renewals; your account remains active with full access to paid features until the end of the billing period already paid for.
2. Annual and Other Multi-Month Subscriptions
2.1For subscriptions billed on a term longer than one month (for example, annual plans), you may request a full refund within 30 days of the applicable charge by emailing [email protected] from the email address associated with your account.
2.2Refund requests made after this 30-day window will not be honored, and fees for the remainder of the billing term will not be prorated or refunded.
2.3Approved refunds are processed to the original payment method within 5 business days of approval. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
3. Free Trials
3.1If your plan includes a free trial, you will not be charged until the trial period ends, provided you cancel before it does. Once a trial converts to a paid subscription, the refund terms in Sections 1 and 2 apply based on your billing interval.
4. Non-Refundable Circumstances
Except as expressly provided in Sections 2 and 3, the following are not eligible for a refund:
- Dissatisfaction with, or non-use of, features you had access to during the billing period.
- Account suspension or termination resulting from a violation of our Terms of Service or Acceptable Use provisions.
- Usage-based or add-on charges already incurred.
- Fees for a billing period that has already ended.
- Changes in the number of connected social media accounts, team seats, or usage volume during an active billing period.
5. Billing Errors
5.1If you believe you were charged in error (for example, a duplicate charge or a charge after cancellation), contact [email protected] as soon as possible. We will investigate and, where an error is confirmed, issue a full refund of the erroneous charge regardless of the windows described above.
6. Chargebacks
6.1We ask that you contact us at [email protected] before initiating a chargeback or payment dispute with your bank or card issuer, so that we have the opportunity to resolve the issue directly. Fluentjoy, Inc. reserves the right to suspend or terminate accounts associated with unwarranted chargebacks.
7. How to Request a Refund
To request a refund under this policy, email [email protected] with the email address on your account, the plan you were billed for, and the date of the charge. We aim to respond to all refund requests within 2 business days.
8. Changes to This Policy
We may update this Refund Policy from time to time. The version in effect at the time of your charge will govern that charge. We will post the updated version on our website, and material changes will be communicated by email or other reasonable means.
9. Contact
Fluentjoy, Inc., 9450 Southwest Gemini Drive, Beaverton, OR 97008, US
replyorchard.com