Legal

Privacy Policy

How Fluentjoy, Inc. collects, uses, and shares information in Reply Orchard, the tool that manages and replies to comments on your Facebook, Instagram and YouTube content.

Last updated: July 31, 2026

This Privacy Policy explains how Fluentjoy, Inc., doing business as Reply Orchard ("Reply Orchard", "we", "us", or "our"), collects, uses, and shares information in connection with your use of our website (replyorchard.com), software, and related services (collectively, the "Services"). This Privacy Policy does not apply to information our customers process about their own end users through the Services; each customer is responsible for its own privacy practices toward its end users.

We recommend reading this Privacy Policy in full. If you have questions about our data practices, please contact us using the information at the end of this policy.

1. Information We Collect

Information You Provide

  • Account registration: name, company name, address, email address, and phone number provided when you create an account.
  • Communications: information you provide when you contact us, including the content of messages and any attachments.

Information We Collect Automatically

  • Cookies and tracking data: IP address, approximate location, browser type, operating system, and interactions with our Services.
  • Usage data: information about how you use features of the Services, including frequency of use and functionality accessed.

Information From Third Parties

  • Connected accounts: data from third-party accounts you link to the Services, such as authentication tokens for social media platforms.
  • Third-party partners: publicly available information that may be combined with data we already hold about you.

2. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain the Services.
  • Improve and personalize your experience.
  • Develop new products and features.
  • Communicate with you, including service updates and, where permitted, marketing.
  • Comply with our legal obligations.

3. How We Share Information

3.1Vendors and Service Providers — We work with the following categories of service providers to operate the Services. We will keep this list current as our vendors change:

  • Database, authentication, and hosting providers that store account and application data.
  • AI/language-model providers that process comment and message content to generate replies and moderation decisions.
  • Analytics providers that help us understand feature usage.
  • Email delivery providers for transactional and account-related messages.
  • Payment processors that handle subscription billing and invoicing.

3.2Social Media Integrations — Facebook, Instagram, and other platforms you connect: for page management, account connections, and webhook subscriptions needed to deliver the Services.

3.3Infrastructure Providers — Cloud hosting and content-delivery providers that host our application servers and frontend.

3.4Additional Sharing:

  • Aggregate or de-identified information, which may be shared without restriction.
  • In connection with a merger, acquisition, financing, or sale of assets.
  • To comply with law, regulation, legal process, or governmental request.
  • With your consent.

4. How We Protect Information

We use administrative, technical, and physical safeguards designed to protect information, including encryption in transit, restricted access controls, and secure storage practices.

Payment information is processed directly by our payment processor; we do not store full credit card details on our own systems.

5. Data Retention

We retain personal data for as long as needed to provide the Services and in accordance with the retention timeframes associated with your subscription plan, after which data is routinely deleted. We do not provide archiving or backup services beyond what is described in our Terms of Service.

6. Your Rights and Choices

Registered users can access and update their account information through the Services or by contacting support. Depending on your location, you may have additional rights under applicable data protection law, such as the right to request access to, correction of, or deletion of your personal data. To exercise these rights, contact us using the details below.

7. Third-Party Services

Reply Orchard integrates with third-party platforms and services, which have their own privacy practices. We encourage you to review the privacy policies of any third-party service you connect to Reply Orchard.

8. International Data Transfers

Fluentjoy, Inc. is based in the United States. If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

9. Children's Privacy

The Services are not directed to individuals under 16, and we do not knowingly collect personal data from children. If we learn we have collected such data, we will take steps to delete it.

10. Cookies and Your Choices

We use a small number of strictly necessary cookies and equivalent browser storage to operate the Services — for example, to keep you signed in, to remember your light or dark theme, and to remember the cookie choice you make below. These cannot be switched off, because without them the Services do not work.

Optional analytics storage is used only if you accept it. You may change or withdraw your choice at any time using the “Cookie preferences” link in the footer of this site; withdrawing is as easy as giving consent, and takes effect immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on our website, and material changes will be communicated by email or other reasonable means.

12. Contact

Fluentjoy, Inc., 9450 Southwest Gemini Drive, Beaverton, OR 97008, US

[email protected]